FAQ
Frequently Asked Questions
1. Where do you ship from?
All orders are fulfilled through our UK distribution network and trusted international partners. Each item is quality-checked and carefully packaged before dispatch to ensure it reaches you safely.
2. How long does delivery take?
Delivery within the UK typically takes 5–11 working days. Once your order has been processed, you’ll receive a tracking email so you can follow your parcel every step of the way.
3. Do you ship internationally?
At this time, we primarily ship within the United Kingdom. However, we’re actively working on expanding our international delivery options.
4. What if I need to return an item?
No worries — we offer a 30-day return policy. If you’re not fully satisfied, you can return your unused item for a full refund (excluding shipping). To start a return, contact us at egonedrop@gmail.com with your order number and we’ll guide you through the process.
5. My item arrived damaged — what should I do?
If your product arrives damaged or faulty, please email us with your order number and photos at egonedrop@gmail.com. We’ll arrange a replacement or full refund right away — no hassle.
6. Why does delivery take several days?
We work with a network of trusted fulfilment partners to ensure you get the best price and the highest quality. While delivery takes a few days longer, this model allows us to offer premium products at fair prices — without compromising quality.
7. Are your products genuine and safe?
Yes — we only source from verified, quality-approved suppliers. Every item goes through a quality assurance process before being shipped.
8. How can I contact customer service?
You can reach our friendly UK-based support team at egonedrop@gmail.com or via our Contact Page. We respond within 24 hours (Mon–Fri).
Still have a question? We’re here to help.
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